This returns policy only covers individual products that are purchased from Tennishead.net and does not cover the Tennishead CLUB or Tennishead magazine
Wrap securely in a mailing bag including all the original packaging taking care not to damage the product packaging and post to:
Unit 1 New House Farm
Please also email us at [email protected] to tell us you are returning your item and include your order number in the email
Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You’ll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
When returning your item, remember to include the code and size of your replacements.
We’ll despatch your replacement order free of charge to UK and international addresses.
We’ll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
Bear in mind that there may be slight delays during busy periods.
We’ll refund your item via your original payment method
We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item.
If you find a fault with your item, please contact our friendly customer services team on 07554 591904 or e-mail [email protected] who can help and advise the best way to deal with it.
Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.
Please enclose all your details and a covering note explaining the fault and any other useful details.
We’ll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
Where a fault is found, we’ll refund your reasonable return postage costs.
Occasionally, if we’re struggling to locate a fault, we may request a second opinion from the product manufacturer.
Your statutory rights are not affected.
If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.
CANCELLING BEFORE DESPATCH
To cancel your order before despatch, we recommend that you contact us by phone on 07554 591904 as soon as you can after placing your order, and we’ll do our best to cancel your order before it’s despatched.
CANCELLING AFTER DESPATCH
If you wish to cancel your order after despatch, you’ll need to wait until you receive your order and then follow our returns procedure.