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the tennishead CLUB is operated by Advantage Publishing (UK) Limited

At the start of your subscription/membership to the tennishead CLUB

Print subscriptions start with the next available issue which may take up to 12 weeks to arrive. Digital subscriptions begin with the most recent issue.

GIFT BOX

If the subscription that you purchased includes a free gift, please allow up to 28 days for delivery. Gifts are sent out separately to your subscription copy of the magazine.

If you bought a gift subscription, any free gifts will be delivered to the purchaser.

We reserve the right to substitute the gift advertised for one of equal or greater value if circumstances require, unless otherwise stated on the advertising. In some cases, if a subscription offer includes a gift with a limited number available, no further gifts will be offered to those subscriptions received after the limit has been exceeded. Please check the terms and conditions of the specific offer at the time of ordering. However all other discounts on the subscription price remain applicable.

Please note that we reserve the right to withdraw a promotion at any time.

If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted.

We don’t not offer a returns or replacement service for the gifts you receive in the gift box

Direct Debit trial offers

Direct Debit offers are often preceded by with a short term trial period e.g. 3 issues for £1. We reserve the right to limit the number of trial subscriptions taken up consecutively if subscriptions are cancelled during the trial.

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by us or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when we ask you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Digital and print subscription ‘bundles’

Print and digital subscription ‘bundles’ are only valid for the duration of your print subscription. It is not possible to cancel or suspend a print subscription and still retain the discount on the digital subscription. If you wish to cancel either the print or digital element of your subscription, please contact our customer service team on tennis@tennishead.net

Access to digital editions after cancellation

Once your subscription has expired, you will have a limited period of time in which to download the digital editions you have paid for. This period is one week after the last cover dated issue of your subscription for weekly magazines and 4 weeks for monthly titles. After this time, you will no longer be able to download anything new to your device. All existing downloaded issues will be unaffected.

If you have any queries, please contact our customer service team on tennis@tennishead.net

Money Back Guarantee

Your subscription is protected by our FULL Money-Back Guarantee. If, for any reason you’re not satisfied you can write to cancel at any time and receive a refund of the cost of all un-mailed issues.

If you’ve already received the tennishead  CLUB gift box then only a small refund will be available as the majority of the cost of your annual subscription goes towards the cost of the gifts

To locate your account login details try one of these options:

Visit tennishead.net/my-account

email us on tennis@tennishead.net

Call our magazine hotline on 07554 591904

Privacy Information

To view our full Privacy Notice please go to tennishead.net/privacy-policy

To amend your Data Preferences please:

Email tennis@tennishead.net

We hope you enjoy your subscription. If, for any reason you’re not satisfied you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns.

If you cancel your subscription, you will miss out on these fantastic benefits:

Savings on newsstand prices
Never missing an issue – no more disappointment if your newsagent sells out
Free delivery to your door

Should you have any problems or no longer wish to continue your subscription please contact us on tennis@tennishead.net

Severance

Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply


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